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Case Studies

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City of El Monte

Contract Management Services (2015-Present)

Project Background

The City of El Monte’s Environmental Services Division manages four exclusive solid waste contracts, a hazardous waste collection contract, and an e-waste collection contract. The Division is also responsible for ensuring compliance with legislation and administering the construction and demolition diversion program.

HF&H Ongoing Services

HF&H’s ongoing services to the City include:

  • Ensuring hauler compliance with the terms and requirements of agreements;
  • Reviewing hauler rate adjustments;
  • Performing fee payment and contract compliance hauler audits;
  • Preparing council staff reports and presentations;
  • Completing all environmental reporting including the Electronic Annual Report, Form 303 Household Hazardous Waste Report, and environmental grant applications and reports;
  • Responding to customer complaints and inquiries and processing resident discount and discontinuance applications;
  • Acting as the City’s liaison to CalRecycle;
  • Representing the City at community events; and,
  • Ensuring compliance with environmental legislation.

Project Results

  • When HF&H was retained by the City in 2015, the City had five solid waste agreements based on geographic areas of the City. HF&H assisted the City through a seamless transition of services for one of the geographic areas to another of the City’s contracted haulers.
  • The City has experienced a high level of illegal dumping over the past several years. HF&H developed an Abandoned Item Action Plan which included municipal code revisions to increase fines for illegal dumping, extensive public education and outreach, hauler compliance with bulky item collection requirements, and quarterly bulky item contest where residents may bring an unlimited number of bulky items to the City yard to be entered into a raffle to win gift cards donated by the haulers.
  • HF&H streamlined the City’s construction and demolition process to ensure the capture of the all projects within the City to maximize diversion. HF&H also updated the City’s construction and demolition debris ordinance to align with CalGreen requirements.