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HF&H’s mission and core values guide us in how we serve our clients
Our mission is to assist our clients in achieving their vision of a sustainable future by providing high value consulting services to public agencies in a fiscally- and socially-responsible manner.
WE OPERATE THE FIRM
Responsibly, with integrity and commitment to public service.
WE SERVE OUR CLIENTS
Exceptionally, working collaboratively and tailoring services to achieve each client community's goals.
WE RELATE TO EACH OTHER
Positively, with respect, supporting personal growth, and recognizing superior achievement.
In 1989, HF&H was established by three partners with the desire to provide specialized consulting solutions to local governments in two practice areas ─ recycling and solid waste services, and water, wastewater, and stormwater services. As consultants, we provide environmentally-responsible economic, financial, strategic planning, and management consulting services. For more than 30 years, HF&H has remained committed to its core value to serve clients exceptionally and with integrity. Through these on-going commitments, HF&H has become California’s first choice and recognized leader among municipal agencies for high-quality consulting services.
Our focus has primarily been on serving municipal agencies in California, although we have provided consulting services in other states and are actively looking beyond California to assist agencies nationwide. Firm leadership is provided by five partners - Rob Hilton, John Farnkopf, Laith Ezzet, Rick Simonson, and Marva Sheehan.
The HF&H Difference
When local agencies have problems or needs related to recycling, solid waste, water, and wastewater services, they hire HF&H for a few key reasons:
- Our team of recognized leaders in our consulting field
- Our customized approach, analytical models, and solutions that address each client uniquely
- Our reputation for objective, fact-based solutions
- Our commitment to conducting professional, thorough, and detailed analysis to support our findings and recommendations
- Our pledge to deliver high-quality services responding quickly and personally to clients, meeting timelines, and delivering work products that exceed expectations
The results of our recent independent client satisfaction survey revealed that more than 90% of clients responding agreed that “HF&H staff was professional, experienced, and well-qualified”.
Strength Through Experience
HF&H has provided leadership, expertise, independence, and support to hundreds of municipal agencies through more than 2,400 engagements. Our reputation for excellent client service is well established. In fact, approximately 70% of our work is performed for repeat clients, some of whom HF&H has have worked with for more than 30 years. Our track record, measured in terms of the number and type of engagements and the number of repeat clients, demonstrates our ability to consistently deliver a high level of client satisfaction.
We have recruited and developed one of the best groups of consultants in the industry. Our partners and senior managers each have between 15 to 35 years of direct experience in our consulting industry, serve on Boards of professional associations, have presented dozens of papers, and, in one case, co-authored a manual on their areas of expertise. Our team has developed and applies proven management and analytical tools and creative solutions to support our clients in achieving their objectives. We are proud of our low staff turnover rate, which demonstrates our teams’ enthusiasm for serving our clients and their respect for the approach and quality of work HF&H delivers.